1. Who we are and what this policy covers

Hasson Home Works Inc. (“Hasson Home Works,” “we,” “us,” or “our”) handles home-service inquiries for tile, carpentry, and painting. This Privacy Policy explains how we collect, use, protect, and handle personal information through our website, inquiry forms, permitted text messages, and other communications relating to your request or services.

Our named service locations include Loxahatchee, Wellington, Palm Beach, Jupiter, Palm Beach Gardens, and surrounding locations subject to individual coverage confirmation. This policy does not establish project availability or service acceptance.

2. Information you provide

Depending on how you contact us, we collect the information you choose to provide and that is needed for the relevant activity. This can include:

• · Your name, email address, telephone number, and preferred contact method.

• · A project’s town, ZIP code, address, description, requested service, and preferred timing.

• · Photos or documents you voluntarily submit to help us understand a project.

• · Messages, customer-support correspondence, appointment details, estimates, and records relating to work you request or authorize.

• · Your communication preferences and any consent or opt-out instructions.

A project address is not necessarily your home address. Please provide only what is needed for the inquiry. Avoid sending payment-card details, government identification numbers, passwords, sensitive household documents, or unnecessary information about other people through ordinary forms, texts, or chat. Permission to review a project photo does not by itself give permission to publish it in advertising.

3. Website, device, and consent records

Our website and its service providers may process technical information such as an IP address, browser/device details, access time, referring page, pages visited, and error or security logs when the relevant tools are enabled.

If you choose to receive text messages, we retain evidence of that choice, such as the telephone number, source form or page, date and time, selected checkbox or other consent method, the disclosure presented, and subsequent preference changes, to the extent collected by the actual system. Information such as an IP address or browser identifier may be part of that evidence where the tool records it. We do not treat a phone number by itself as proof of SMS consent.

4. How we use information

We use information as reasonably necessary to respond to an inquiry, understand project requirements, check service coverage, coordinate an estimate or appointment where offered, administer authorized work, and provide customer support.

We also use information to maintain records of requested or agreed services, document communication preferences and consent, prevent spam or misuse, protect our systems, resolve disputes, and meet applicable legal or recordkeeping obligations. Technical information may help us maintain and improve website functionality where those tools are enabled.

We send SMS only when the required permission exists and only for the purpose disclosed when you opted in. An inquiry does not authorize unrelated promotional campaigns. We do not use this policy, a general website agreement, or a submitted phone number as blanket consent to promotional texting, outbound AI marketing calls, or call recording.

5. Service providers and limited disclosures

We use providers to support functions such as website hosting, customer-record management, forms, scheduling, email, text-message delivery, security, and automated assistance where enabled. Those providers may process the information needed to perform their services on our behalf. Our customer-management and communications tools may include HighLevel/LeadConnector where used for those functions.

We do not sell or rent personal information, distribute website inquiries as leads for other businesses, or authorize providers to use your information for their own independent marketing. Authorized staff may access information needed to respond to you or perform the work you request. We may disclose information where required by applicable law or legal process, or where lawful and reasonably necessary to protect people, property, or legal rights.

The specific protections for mobile information and text-message consent below apply to these general disclosure categories. We do not transfer SMS opt-in permission for another organization’s marketing.

6. Mobile information and SMS-consent protections

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the text-message services necessary to deliver and administer messages on our behalf.

That limited operational exception is not permission for another company to market to you. Messaging providers may process mobile information and consent only as needed to provide the messaging service for us, subject to applicable obligations. We do not sell, rent, or exchange SMS consent.

7. Website-form choices and text messaging

If you affirmatively select the optional SMS-consent box on a website form, or provide valid permission through another disclosed method we offer, Hasson Home Works may send the service-related text messages described in that consent. These can include responses to your tile, carpentry, or painting inquiry, requests for project information or photos, estimate-request follow-up, appointment coordination and reminders for appointments actually arranged, and requested service updates.

Submitting a form or providing a telephone number without selecting the SMS choice does not by itself enroll you. The SMS box is not preselected and is optional. Consent is not a condition of purchase or form submission. You can request help through another available contact method if you do not want texts.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You can also contact us at [email protected] or (561) 602-9649. The messaging system may send one non-promotional confirmation of an opt-out; subsequent program texts stop unless you provide a new valid opt-in. We honor other clear requests to stop in accordance with applicable law.

We retain a limited record of the opt-out where needed to prevent further messages and document your preferences. A later ordinary form submission does not automatically restart texting. Opting out of texts does not cancel a service agreement or appointment, and we do not use another channel to bypass a broader do-not-contact request.

Our messaging program is service-related customer care, not promotional marketing. Any future promotional program requires its own separate, optional opt-in and updated disclosures. Read the messaging provisions in our Read our Terms and Conditions..

8. Cookies and similar tools

Website features may use cookies or similar storage for functions such as remembering preferences, maintaining a chat session, and supporting security. If analytics or advertising tools are enabled, they may collect technical and interaction information according to their configuration and the notices or choices presented to you.

You can manage cookies through your browser and through any preference tool provided on the website. Blocking some cookies can affect a form, chat session, or other feature. Where applicable law requires consent or an opt-out for particular tracking, we provide the appropriate choice before or in connection with that processing. We do not imply that optional tracking is authorized merely because you consented to texts.

9. Chat, AI assistance, and voice communications

Where website chat or AI assistance is enabled, the content you submit and relevant inquiry details may be processed by our communications and AI service providers to prepare replies, support the conversation, and route your request. A conversation may be saved and associated with the contact details you provide so our team can review it. Automated replies are not a substitute for a verified project agreement or an important human confirmation.

Please avoid submitting sensitive information that is not needed for the inquiry. You may ask to communicate with our team through another available method. This website policy is not consent to record a phone call or to place an outbound AI marketing call. If a voice feature involves recording, transcription, or another processing practice requiring separate notice or permission, we will provide the applicable disclosure and obtain required permission before that activity.

10. Project photos and publicity

We use photos or documents you voluntarily provide to evaluate the request, coordinate the work you authorize, and maintain appropriate project records. Please avoid including people, valuables, access codes, or unrelated private documents where they are not necessary.

We obtain separate permission where required before using identifiable customer photos, testimonials, names, or property details for public promotion. Providing a photo for an estimate does not automatically authorize its use in a portfolio or before-and-after marketing post.

11. Retention

We keep information for as long as reasonably necessary for the purposes described here, including responding to requests, administering authorized services, maintaining appropriate records, documenting consent and suppression choices, complying with legal obligations, and resolving disputes.

Retention depends on the information and purpose; we do not keep every category indefinitely by default. Some information may need to be retained even after a deletion request, including a minimal suppression record needed to honor an opt-out. Retained data may remain in protected backups until the applicable backup cycle ends. We apply appropriate deletion or anonymization practices when the information is no longer needed.

12. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle, and limit access to people and providers who need it for an authorized purpose. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please contact us if you believe information connected to your inquiry has been misused.

13. Your choices and privacy requests

You may contact us to request access to, correction of, or deletion of personal information we maintain, or to ask about our handling of your information. Depending on applicable law, you may have additional rights. We will handle requests in accordance with applicable requirements and may need to verify identity proportionately before acting. We do not promise that every request can be fulfilled where legal, security, or necessary recordkeeping requirements apply.

For text-message preferences, reply STOP to unsubscribe or HELP for assistance. For other preferences, contact [email protected]. If marketing email is offered, use its unsubscribe mechanism or contact us. We do not discriminate against you for exercising rights protected by applicable law.

14. Children and external sites

Our website and home-service inquiries are intended for adults arranging property-related services and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and take appropriate action.

External websites or tools linked from our site have their own privacy practices. This policy does not control those separate services.

15. Policy updates and contact

We may update this policy as our practices or applicable requirements change. The date above identifies the current version. We provide additional notice or obtain new permission where required. A policy update does not expand the purpose of an existing SMS consent by itself.

Hasson Home Works Inc.

Privacy and support email: [email protected]

Telephone: (561) 602-9649

Read our Terms and Conditions.